Right of withdrawal

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days (except of the special order items, underwear, swimwear, and special campaign items with no return policy). The right of withdrawal ends after 14 days from the day the item had been physically passed to you or the third person on your behalf (who is not the delivery company).
To return the goods, you must notify us by e-mail (info@nosugar.ee) and submit a declaration of withdrawal that you can download here. Upon receiving your declaration, we will send you a confirmation and instructions on where to return the item.
To exercise your right of withdrawal, you should notify us accordingly before the end of the withdrawal period (14 days)

Contract withdrawal consequences

The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product). The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period. Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.
The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first. If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost. The refund will be paid using the same way of payment as used to make the purchase unless agreed to use a different mode of payment.